We ship worldwide.

What are the shipping costs and delivery times?

The Netherlands:

We offer free shipping within The Netherlands.

Delivery time: 1-3 working days.

Belgium, Germany

Shipping costs: €9,60

Delivery time: 2-3 working days

Europe

Shipping costs: €14,95

Delivery time: 2-5 working days

Rest of the world

Shipping costs: €29,95

Delivery time: 3-8 working days

Delivery times are estimates and provided as guidelines only.

International shipments may be subject to customs duties and import taxes upon entry into the country of destination, which we are not responsible for. Voyae can’t be held accountable for any of these customs duties and import taxes. It will be your responsibility to claim these import charges back from the applicable authority in your country. For further information about local duties, please contact your country’s local customs office.

Once your order has been shipped, you'll receive a shipping confirmation email with your tracking number. Please note, it may take up to 24 hours for tracking information to be updated.

If you are not 100% satisfied with your order you can return it within 14 days of receiving it. If the bag has not been used, not been damaged and with the original Voyae packaging and with the original (price) tags/labels still attached to it, provided it meets our return conditions. First, register your return in our return portal via the button below:

Make a return

Step 1: Log in
Log into the return portal using your email address and order number. Please note, add a # before the order number.
Step 2: Select the items you wish to return and specify the reason.
Step 3: Pack your order and arrange a return label with your preferred carrier, then attach it to your package.

Please note, the return shipping costs are at your own expense. We will only accept returns if the packaging of the product and the product itself are undamaged. Returns are at the buyer's risk. This means that we are not responsible for damage or loss of returned items. Therefore, always ask for proof of shipping when sending.

Once we have received and processed your return at our warehouse, you will receive a refund using the same payment method you used at checkout. Please allow 5-10 business days for a refund to be credited back to your payment method.