Privacy policy

Privacy Policy

General information

As soon as you visit our website www.voyaecollection.com or contact us, we receive information about you. In this privacy statement we explain what we do with that information. We always handle your information with care and store it securely. If you have any questions or want to know what information we have on you, please contact us. We may amend this privacy statement if necessary. We recommend that you regularly review this privacy statement so that you are aware of these changes.

Privacy statement

This privacy statement applies to all personal data that we process and to all domains related to us. This concerns the personal data of everyone who has ever had contact with us or visited our website, such as visitors, customers and business contacts. Personal data is all data that can be traced back to you as an individual, such as your name, telephone number, IP address, email address, customer number and your navigation on the website.

Personal data

We receive the data directly from you as soon as you make a purchase on the webshop, fill in data on our website, you sign up for our newsletter, you create a client account, you participate in a competition, you actively engage with the website in another way or/and if you use your email address in more than one of the above cases, your personal data will only be collected and registered in one place. This way your information is already stored when you shop with us, and you will not receive the same marketing material more than once.

The use of personal data

We only use your personal data for the purpose for which we are allowed to use it: we have received your permission to use your personal data, we use your data because we want to give you the best service as a customer and we can do without it information or/and we use your data to comply with the law, such as keeping data for the tax authorities. Please note that we will only use your personal data to send marketing material if you have given your consent. We only process your personal data ourselves. We don't share your personal data with third parties without your consent. However, information used for delivery of goods will be transferred to the shipping company we use. Your personal data is also disclosed to our partners who deliver services on behalf of us, for example in relation to sending out newsletters. These partners only process the personal data on behalf of us and in accordance with our high security standards.

Your security

We have done a lot to protect your data as well as possible, both organizationally and technically. We have secured our systems and various means of communication to ensure that your data does not end up in the hands of others. Your data is therefore safe with us. We also ensure that your data is only used by people who have received permission from us. The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Your rights

Because we use your personal data, you have various rights. You may always ask us to view the data we hold about you. You also may ask us to have your data corrected if it is incorrect or incomplete. Furthermore, you may object to the processing of your data if you do not agree with the way we handle your personal data. This right applies to the data we use for direct marketing. You can also indicate to us that you no longer wish to receive e-mails from us. This also applies to personalized recommendations on our website. Moreover, you may ask to limit the use of your data. This means that in certain cases we may only store your data but not use it. Moreover, you may ask us to delete all data we have about you. We will then delete all data that can be traced back to you. In some cases we cannot or may not yet delete your data. For example, we have to keep some data for 7 years for the tax authorities.

Use of cookies

You can indicate yourself what data we may use from you. If you have given us permissionto personalize your profile based on your surfing and search behavior, we can set up our website specifically for you so that its use becomes easier and more personal. We do this using cookies. A cookie is a small text file that is placed on your hardware when you visit our website. We use various types of cookies, including functional, performance, advertising, and social media or content cookies. Cookies enhance your browsing experience by enabling the website to remember your actions and preferences (such as login information and region choice). This means you don't have to re-enter this information every time you return to the website or switch pages. Cookies also provide information about how people use the website, such as whether it's their first visit or if they are frequent visitors. To optimize our website, we collect statistics through persistent cookies collected by Google Analytics. Among other things, these cookies allow us to see where the traffic to our website comes from, which we use to understand our customers as a collective group better and thereby learn how to improve our website.

Contact

You can submit your question, request or complaint to us by sending an email to info@voyaecollection.com. We process every question, request or complaint within 30 days. If you submit multiple applications or complaints or if you submit a complex request or complaint, this may take more time. In that case, we will contact you within 60 days at the latest. We may ask you to identify yourself. In that case, we will ask you to submit certain information to ensure that you are the correct person whose personal data is.

Please feel free to contact us. We are happy to help.